Frequently Asked Questions
Products
What do you sell?
Women's shoulder bags, designed and sold under our own Modern Wrenfield brand. We keep the range small and focused rather than listing hundreds of styles.
What are the bags made from?
Each product page lists the exact material, lining, dimensions and weight for that specific bag. We don't use vague phrases like "premium material" — if a bag is vegan PU leather, the page says so.
Will the colour look like the photos?
Very close, but screens vary. If a bag arrives and the shade isn't what you expected, that's a valid reason to return it within 30 days.
Ordering & payment
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay and PayPal. All prices are in USD.
Is checkout secure?
Yes. Checkout runs over encrypted HTTPS and is PCI-DSS compliant. We never see or store your full card number.
Can I change or cancel my order?
Yes, free of charge within 24 hours of ordering, as long as it hasn't shipped. Email us with your order number.
Shipping
How much is shipping?
Free on every order within the United States. No minimum spend, no hidden fees at checkout.
How long will it take?
1–2 business days to process, then 4–6 business days in transit — so 5–8 business days in total.
Do you ship internationally?
Not yet. We currently ship within the United States only.
Will I get tracking?
Yes. You'll receive a tracking number by email as soon as your parcel is dispatched. It can take up to 24 hours to become active.
My tracking hasn't moved.
If there's been no update for 7 business days, email us and we'll open a carrier trace and sort it out.
Returns & refunds
What's your return policy?
30 days from delivery. The bag needs to be unused, in its original packaging with tags and dust bag included.
Is there a restocking fee?
No. Never.
Who pays return postage?
We do, if the item is faulty, damaged or wrong. You do, if you've simply changed your mind.
When will I get my refund?
Within 7 business days of us approving the return. Your bank may take another 3–5 days to show it.
My bag arrived damaged.
Email us within 7 days with photos of the bag and the packaging. We'll send a replacement or a full refund, and cover shipping both ways.
Contact
How do I reach you?
Email contact@modernwrenfield.store Monday–Friday 9:00 AM – 5:00 PM PT. We reply within one business day.