Refund policy

Refund & Return Policy

We want you to be genuinely happy with your bag. If it isn't right, you have 30 days to send it back.

Return window

You have 30 days from the date your order is delivered to request a return. Requests made after 30 days cannot be accepted.

Condition of returned items

To be eligible, the item must be:

  • Unused and unworn, with no marks, scratches or scent transfer
  • In its original packaging, including the dust bag and care card
  • Complete with all tags, straps, inserts and accessories
  • Accompanied by proof of purchase (your order number is enough)

How to start a return

  1. Email contact@modernwrenfield.store with your order number and the reason for the return.
  2. We reply within one business day with return instructions and the return address.
  3. Post the item back to us using a tracked service, and send us the tracking number.

Please do not send an item back before contacting us — unannounced returns can be delayed or lost in our receiving process.

Who pays return shipping

Reason for return Who pays
Faulty, damaged or incorrect item We do. We send you a prepaid return label.
Changed your mind, or ordered the wrong colour You cover the return postage.

We do not charge a restocking fee on any return.

Refunds

Once your return arrives we inspect it within 2 business days. If approved, we issue your refund to the original payment method. Refunds are processed within 7 business days of approval; your bank or card issuer may take a further 3–5 business days to post the funds to your account. Original shipping was free, so the full amount you paid is refunded.

If a return is rejected because the item does not meet the condition requirements above, we will tell you why, send you photographs, and return the item to you at no cost.

Exchanges

The fastest way to exchange is to return the original item for a refund and place a new order for the colour you want, so you are not waiting on our inspection queue. If you would rather we handled it as a direct swap, just say so in your email and we will arrange it.

Damaged on arrival

Inspect your bag when it arrives. If it is damaged, defective or not what you ordered, email us within 7 days with photographs of the item and the packaging. We will send a replacement or a full refund, whichever you prefer, and cover all shipping both ways.

Cancelling an order

You can cancel free of charge within 24 hours of placing your order, provided it has not yet shipped. Email us with your order number as soon as possible.

Items we cannot accept

Gift cards, and any item returned outside the 30-day window or in used condition.

Contact

Modern Wrenfield
44651 San Clemente Cir
Palm Desert, CA 92260
United States
Email: contact@modernwrenfield.store
Monday–Friday, 9:00 AM – 5:00 PM PT