Shipping policy
Shipping Policy
Every Modern Wrenfield order is packed and dispatched from within the United States. This page explains exactly what happens after you place an order, what it costs, and how long it takes.
Where we ship
We currently ship to all 50 US states, plus Washington D.C. We do not ship internationally, and we do not ship to PO Boxes or APO/FPO addresses at this time. If you place an order for delivery outside the United States we will contact you and refund it in full.
Shipping cost
Shipping is free on every order, with no minimum spend. The price you see on the product page is the price you pay at checkout. There are no handling fees, no surcharges and no import duties on domestic US deliveries. Applicable sales tax, where it is charged, is shown before you confirm payment.
Order processing time
Orders are processed within 1–2 business days (Monday to Friday, excluding US public holidays). Orders placed after 5:00 PM PT, or on a weekend or holiday, begin processing on the next business day.
Delivery time
| Stage | Timeframe |
|---|---|
| Processing | 1–2 business days |
| Transit | 4–6 business days |
| Total estimated delivery | 5–8 business days |
These are estimates, not guarantees. Carrier delays, severe weather and peak periods such as Thanksgiving and Christmas can extend delivery.
Carrier and tracking
As soon as your parcel leaves our facility you will receive an email containing your tracking number and a link to follow the shipment. Tracking information can take up to 24 hours to become active after you receive it.
Incorrect addresses
Please check your shipping address carefully at checkout. If you spot a mistake, contact us within 24 hours at contact@modernwrenfield.store and we will correct it if the order has not yet shipped. We cannot be held responsible for parcels delivered to an address supplied incorrectly at checkout, though we will always do what we can to help recover them.
Lost, delayed or damaged parcels
If tracking has not updated for 7 consecutive business days, or your parcel arrives damaged, email contact@modernwrenfield.store with your order number and, for damage, a photo of the item and packaging. We will open a carrier claim and send a replacement or a full refund. You are never asked to pay for a parcel that we or the carrier lost or damaged.
Contact
Modern Wrenfield
44651 San Clemente Cir
Palm Desert, CA 92260
United States
Email: contact@modernwrenfield.store
Support hours: Monday–Friday, 9:00 AM – 5:00 PM PT. We reply to all emails within one business day.